Note: For CPU, base cost will reflect current market price, and 15% restocking fee will apply after this adjustment. Therefore, total refund is subtracting.
There is no replacement or refund guarantee of any kind for any retail package processors, routers, software, blank media cartridges, or any specially ordered items.
- keepsys.com will not be responsible for typographical or other errors or omissions regarding prices or other information.
- All sales are subject to keepsys.com Terms and Conditions of Sale.
- keepsys.com reserves the right to refuse any order.
- All parts come with original manufacture warranty.
- Customer pays return shipping on all service.
- Ground Service is a service already paid to FedEx and used. Therefore it will not be refunded under any condition.
- All void or change order requests must be done via 905 417 7070. Due to the limitation of email, all email requests for void or change to your order will no be processed.
- All orders require 24-48 hours processing time. Please allow one extra day for alternate shipping address verification.
- keepsys.com does not process orders during weekends.
Products sold by Keep Systems are covered by our 30-day return period, unless otherwise noted. Policies regarding items that are not covered by the 30-day return period are specified on the products individual pages as well as in the special exceptions section below.
All returns covered under our 30-day return period are subject to the following:
- A Return Merchandise Authorization (RMA) number issued by Keep Systems must accompany all returns.
- RMA numbers must be obtained no later than 30 days from the date the product was shipped out to you. After 30 days, all product returns must be handled directly by the manufacturer or warranty provider.
- All RMA numbers are valid for 10 days from the date of issuance.
- All products must be returned in like-new condition, including original packaging and all documentation and accessories. Charges will be applied for all missing accessories or parts. Keep Systems will not accept items that have been physically damaged or misused.
- Overclocking or improper installation of CPU fans will cause CPUs to chip or burn. All chipped/scratched and burnt CPUs are considered physically damaged and are not eligible for replacement or refund.
- All returns must be shipped freight prepaid.
- All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products in all cases.
- 15% restocking fee applies to all refunds.
- Please allow 1-2 weeks for all refunds.
- After 30 days of the purchase date, all items that need to be returned for repair will have to be sent directly to the manufacturer or warranty provider. Please see the product(s) individual pages for additional details on warranty coverage.
- A 5% Transaction fee + $10 Cancellation fee will be assessed for all orders that are canceled prior to being shipped.
- A 5% Transaction fee + $10 Cancellation fee + Shipping fees will be assessed for all orders that are canceled or refused after the order has shipped.
- A 5% Transaction fee will be assessed for all orders in which the billing and shipping addresses are not verifiable.
SPECIAL EXCEPTIONS
CPU | Hard Drive | Memory
- Arrangement for a return must be made within 15 days from the date the item is shipped.
- 15% restocking fee applies to all refunds.
- Products that are defective, and/or DOA (Damaged On Arrival), can only be returned for repair / replacement.
- All returns must also follow the return procedures mentioned above.
- All refunds, including defective and DOA CPUs, will be charged a 15% restocking fee.
- Overclocking or improper installation of CPU fans will cause CPUs to chip or burn. All chipped/scratched and burnt CPUs are considered physically damaged and are not eligible for replacement or refund.
Bundled Items
- When returning an item that was originally part of a bundle, the refund amount will be based on the item(s) single unit price at the time of return.
- Arrangement for a return must be made within 15 days from the date the item is shipped.
- Products that are defective and/or the seal of included software is broken, can only be returned for repair / replacement.
- All returns must also follow the return procedures mentioned above.
After receiving your Return Merchandise Authorization (RMA) Number
- Write your RMA number legibly on the return label or outside of the packaging box.
- Return the item in its original packaging to:
Keep Systems Inc.
16 Cormel St.
Maple, ON
L6A 3K9, Canada
Unauthorized Returns
Shipments that are refused without authorization, or that are returned to us because the address was invalid, are subject to a restocking fee of 15% plus applicable shipping and handling fees.
Warranty Service
In all cases, you must have a RMA number. If Keep Systems is the warranty provider, you must obtain a RMA number from us. If a manufacturer or third party is responsible (RETAIL VERSIONS OF CPU), you must obtain a RMA number from them.
SALES POLICY AGREEMENT
By placing an order at keepsys.com, a customer has agreed to the terms and conditions of the sale as indicated on this website. By placing an order at keepsys.com, a customer has agreed to the total dollar amount of the sale, and authorized Keep Systems to collect payment via the payment method the customer specified. keepsys.com reserves the right to make changes to this site and these terms and conditions at any time.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Keep Systems AND OTHER SUPPLIERS DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
** NOTE:
Keep Systems attempts to be as accurate as possible in our content and pricing. However, we can not guarantee that the product descriptions/specifications, pricing or any other content on the site is accurate, complete, or current. In the event that a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, Keep Systems shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. In addition, links to product reviews are intended to provide visitors with additional information and professional opinion. However, due to the fast paced industry, reviews can become outdated and should not be considered a substitute for doing ones own research. Thank you
